Decades of multinational expertise
As the overseas insurance arm of the Sompo Group, Sompo has been supporting multinational organizations for over 30 years. By leveraging our extensive history of innovation, we harness the collective assets and expertise of the Sompo Group to assist our clients in navigating and managing risks in today’s dynamic global marketplace.
Our journey began in Japan, with a commitment to growing alongside our Japanese clients as they expanded internationally. This heritage provides us with a deep understanding of the specialized needs of global organizations, and a unique ability to comprehend and address the risk management requirements of Asian-based clients operating worldwide.
At Sompo, we recognize the evolving demands of the industry and are dedicated to providing innovative, client-focused solutions that empower businesses to expand confidently and securely across borders. Possessing industry leading multinational capabilities is a crucial component of our strategy to significantly grow our global business.
Ultimately, a major key to our success lies in our people. We are committed to understanding our client’s needs, assisting our underwriters in crafting complex programs, and collaborating with our functional teams to address challenges related to reinsurance and financial transactions. We are building a global team dedicated to fulfilling these responsibilities and earning the trust of our clients who place their faith in our ability to service their business efficiently, compliantly, and effectively worldwide.
In just 3 years, we have established a global organization comprising over 60 experienced employees operating across 5 regional hubs in 10 countries.
Scaling across borders
The results are already promising. In 2024, we grew our multinational business across our global operations by more than 20% while improving our service delivery times by over 40%. As we continue refining our model and collaborating closely with each of our regional offices, we anticipate significant growth for Sompo in the future.
Today, Sompo holds licenses in over 30 countries and maintains partnerships with a growing network of select partners, collectively covering more than 160 countries. We are producing multinational business in 11 countries, with the expectations to expand to 17 countries in 2025. This truly exemplifies a ONE SOMPO global operation.
Streamlining workflows for compliance and efficiency
As a leader in proprietary technology integration, we have developed an innovative tool for communications, knowledge, and workflow for our multinational program transactions. Our proprietary Sompo Multinational Platform (SMP) will feature APIs to streamline the submission process, simplifying access and management of policy data and claims information for clients and brokers. By reducing operational inefficiencies, the SMP enhances our ability to deliver compliant and precise policy and claims management. We are also utilizing our AI tool SAIRA and leveraging big data analytics to enhance the platform’s offerings, thereby improving the customer experience and providing greater efficiency and quality control. As we continue to develop SMP in 2025, we will introduce features including an interface for real-time country taxes and fees and incorporate additional APIs into our ledgers.
Excellence in claims and client service
We excel in delivering exceptional claims management and client services by leveraging AI along with the deep local expertise of our multinational claims professionals located in our Hubs worldwide.
Through our extensive network, we offer personalized, consistent, and compliant claims services across various business lines globally. Our commitment to uniform service and rapid decision-making ensures swift settlements anywhere in the world. This framework provides clients with direct access to seasoned claims experts, including a dedicated Multinational Claims Manager with the authority to make decisions and expedite claim settlements, thereby eliminating delays. Coverage determinations are made promptly and communicated clearly to brokers and clients.
By blending decades of expertise with cutting-edge technology and a commitment to client success, we continue to redefine what’s possible for multinational risk management. At Sompo, we’re not only providing the ease of expertise to meet clients’ global business needs; we’re shaping the future of the industry.
