A milestone built on trust since 2001
Sompo Sigorta has been serving customers as the insurance arm of Sompo Group in Türkiye since 2001, and we just reached one million active MOD insurance policies in May 2026. This is a milestone we see as both an honor and a responsibility. It reflects the trust of customers across Türkiye and the disciplined work that sustains it, from underwriting to customer support and claims. It is a testament to the service standards and culture of trust Sompo has built over many years around the world, and especially so in Türkiye.
According to 2025 data published by the Insurance Information and Monitoring Center, Türkiye’s central insurance database and sector reporting authority, Sompo Sigorta ranks as the sector leader by policy count in auto. This milestone reinforces our position and underscores a simple truth. It is not a one-time outcome, but the result of consistent daily execution and continuous improvement as customer expectations evolve.
This progress has also been supported by initiatives that strengthen employee and agency engagement, helping sustain strong performance and consistent service. Our priority is to keep refining how we support customers across their entire journey, with particular focus on responsiveness and clear guidance when they need it most.
One million policies, one million promises
We do not treat this achievement as a number alone. We see it as a promise, repeated at scale, to show up for customers in critical moments and to make the process as clear and supportive as possible.
One million policies mean one million promises. This milestone also brings responsibility, so we keep accelerating our processes, investing in digitalization to improve the claims experience, and working with our partners to offer the right solutions for customers’ needs.
Fahri Uğur
CEO and Vice Chairman of the Board
Sompo Sigorta
That responsibility is exactly where our focus remains. We keep improving speed, accessibility, and a solution-oriented approach, especially in claims, because that is where trust is tested.
What powers performance in the field and at the center
A milestone like this is only possible when field insight and central expertise work as one. Our agent ecosystem plays a defining role in how customers experience Sompo’s services in Türkiye, from the first interaction to guidance during a claim. Strong cooperation with agents, services and sales teams has helped us grow while keeping customer experience at the center.
Strong operational capabilities are just as important. Managing a portfolio at this scale requires uninterrupted coordination, particularly in claims processes where expectations are high and time matters. We continue to strengthen our operational infrastructure through digital systems and data-informed process management so we can respond faster and more effectively.
The outcome is not only higher volume. It is also the ability to deliver consistent service standards across the country, even as customer needs differ by circumstances. Feedback from the field helps us update processes and products, and our teams at the center translate that feedback into improvements customers can feel.
Keeping the momentum for further improvements
When we recently marked this milestone, we took an important moment to recognize the work that happens across the field and at the center. Celebrating does matter, and so does how we use this as an opportunity to challenge and further improve ourselves.
We aim to build on this momentum through an even stronger customer experience, faster claims solutions, and value-focused product design. As we continue investing in digitalization and operational excellence, our priority remains simple. We want to be dependable in critical moments and to keep earning the trust behind every active policy.
