AI integration in society
The era of experimenting with where and how AI can be used is at its end. Implementing AI strategies for actual outcomes is what’s important now.
Much like the internet, AI will eventually be deeply integrated into society and daily life, fundamentally enriching people’s lives and work. Throughout this transformative process, Sompo Group will maximize the potential brought by AI, contributing to the enhancement of wellbeing across society.
Digital, data, and AI in SOMPO Wellbeing
We want leverage the power of digital, data, and AI to create new value in the wellbeing domain, supporting people’s security, health, and wellbeing. By organizing and structuring the implicit knowledge our companies and people have accumulated in the fields of nursing care, health, and insurance, and transforming it into reproducible explicit knowledge, we aim to enhance and streamline operations. This enables early risk detection, evolving our approach from post-incident response to proactive prevention and support. Furthermore, by sharing and leveraging data across various domains, we will realize services optimized for each individual customer.
True value creation through AI
The value of AI is not determined by its analytical precision, but by how much it contributes to business outcomes. By defining and interpreting data and then implementing it into business processes and customer experiences, to transform daily decision-making and actions, AI evolves from being a mere tool into a source of greater competitive advantage. Moreover, by fusing knowledge from our people on the front lines with data and delivering it as value optimized for each customer, continuous value creation becomes possible.
This accumulation of efforts, I believe, will enhance Sompo Group’s business competitiveness and serve as the driving force for sustainable growth.
A future co-created with AI
It is precisely because AI is becoming an everyday presence that uniquely human capabilities have become indispensable. These include, for example, emotional intelligence or people’s ability to deeply understand and empathize with others.
Also required is the “dual perspective” of delving deep into individual challenges while simultaneously grasping the overall picture.
We have introduced an AI agent tool for employees across our group companies in Japan. We aim for employees in their respective fields, whether in insurance, nursing care, or elsewhere, to approach problem-solving with a sense of personal ownership and utilize the AI agent tool as their “alter ego.” Through these efforts, we aim to continuously provide “security, health, and wellbeing” to our customers and society. This is the future we envision.
